Shipping & Returns Policy
1. Estimated delivery after an order is placed
After you place an order, you will receive an order confirmation email. Once the package is handed to the carrier, you will receive a shipping confirmation email with tracking.
Processing / handling time: Orders are packed and dispatched within 1–2 business days after the order is placed (Monday–Friday, excluding U.S. holidays).
Estimated delivery time after the order is placed:
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Destination
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Shipping method
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Shipping cost
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Estimated delivery after order
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United States (contiguous 48 states)
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Standard
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$7.95
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3–7 business days
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United States (contiguous 48 states), orders $60 or more before tax
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Standard
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Free
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3–7 business days
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Alaska, Hawaii, U.S. territories
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Standard
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Shown at checkout
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Shown at checkout
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International
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DHL Express (rate by destination)
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Calculated at checkout by DHL
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Typically 4–10 business days after dispatch
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Estimated delivery = handling time (1–2 business days) + carrier transit time.
The exact shipping cost and estimated delivery date for your address are shown at checkout before payment. After the order is placed, the same estimate appears on the order confirmation page and in the confirmation email.
Business days are Monday–Friday, excluding U.S. federal holidays. Carrier delays, weather, remote addresses, and customs (international) can add time.
2. Shipping costs and policy
We ship coffee and merchandise from the United States.
United States
- Flat rate: $7.95 per order
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Free shipping on orders of $60 or more (merchandise total before tax and after discounts)
- The $7.95 / free-over-$60 rate is the full shipping charge shown at checkout for standard U.S. delivery. No extra processing fee is added on top of that rate unless a customer chooses a different service at checkout.
International
- We ship internationally. International rates are calculated by DHL based on destination, package weight, and dimensions.
- The DHL rate is displayed at checkout before you pay.
- The customer is responsible for customs duties, import taxes, tariffs, and VAT. These are not included in the product price or the DHL shipping rate and may be collected by the carrier or local customs before delivery.
What you see before and after ordering
- Product pages and checkout show shipping cost and an estimated delivery window.
- After the order is placed, the confirmation page and email show the estimated delivery and, once shipped, the tracking number.
Order changes
Contact us as soon as possible at info@cafesdecuba.com
If the order has already been dispatched, we cannot change the address or cancel shipment.
Lost, delayed, or damaged packages
If tracking stops or the package arrives damaged, contact us at info@cafesdecuba.com with your order number and photos if available. We will work with the carrier to replace the item or refund it when the claim is confirmed.
3. Returns
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible
- Item is in the same condition you received it
- Unworn / unused
- Tags attached where applicable
- Original packaging
- Receipt or proof of purchase (order number is enough)
How to start a return
- Email info@cafesdecuba.com (mailto:info@cafesdecuba.com) with your order number and the item you want to return.
- Wait for approval and return instructions.
- Ship the item back only after we accept the request.
Items sent back without a return request will not be accepted.
Customer is responsible for return shipping and for packing the item so it arrives undamaged, unless the return is for our error, a defective item, or a damaged-in-transit item.
Damages and issues Inspect your order when it arrives. If an item is defective, damaged, or wrong, contact us immediately at info@cafesdecuba.com so we can replace it or refund it.
Non-returnable items
- Opened food products (food-safety rules)
- 2 LB coffee bags, unless we shipped the wrong item or the product is defective
- Sale items
- Gift cards
Unopened coffee in original sealed packaging (other than 2 lb bags) may be returned within 30 days if it meets the condition rules above.
Exchanges
Return the original item. After the return is accepted, place a new order for the item you want.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may cancel or return the order within 14 days of receipt for any reason. The item must be unused, with tags and original packaging, and you must have proof of purchase. Food-safety limits still apply to opened coffee.
Refunds
After we receive and inspect the return, we will email you whether the refund is approved. If approved, we refund the original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
Original outbound shipping is refunded only if the return is due to our error, a defective item, or a wrong item.
If more than 15 business days have passed since we approved the refund and you still do not see it, email info@cafesdecuba.com
4. Contact
Email: info@cafesdecuba.com
Questions about shipping costs, delivery estimates, returns, or refunds can be sent to our corporate office and shop at:
Cafe Copium LLC. / Cafes De Cuba
314 Duval Street
Key West, FL. 33040
